TERMS & CONDITIONS
Last Updated: January 2025
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By using our website, you agree to these terms and conditions.
1. Definitions
Welcome to EzTech Printer Solutions LLC ("Company", "We", "Us", "Our"). These Terms & Conditions govern your access to and use of https://eztechprintersolutions.com and all services provided through our website, phone support, live chat, and remote assistance channels.
By using our website or contacting our toll-free support line (844) 491-5152, you agree to these Terms. If you do not agree, please discontinue use immediately.
Key Definitions
Client / You / User – any individual or entity using our website or services.
Company / We / Us – EzTech Printer Solutions LLC, based in Ohio, United States.
Service – all support services, consultations, diagnostics, remote sessions, and informational resources provided through our website.
Technician – our in-house or contracted technical experts delivering services.
Website – https://eztechprintersolutions.com.
2. Acceptance of Terms
By accessing the website, live chat, email, remote session, or our toll-free number (844) 491-5152, you confirm that:
Requirements
You are at least 18 years old
You understand these Terms
You agree to follow all policies described here
You provide accurate information when requesting support
3. Nature of Our Services
EzTech Printer Solutions LLC provides independent technical assistance for various technology issues. We are not affiliated with any printer or computer manufacturer, unless expressly stated.
Services We Provide
Printer setup, troubleshooting & connectivity
Computer optimization & software configuration
Scanner setup & driver assistance
Network/Wi-Fi related printer problems
Ink cartridge and printing quality issues
Business printer support
Step-by-step guides & tutorials
Remote troubleshooting (with your permission)
4. Remote Access Policy
Some issues require remote-access software (Zoho, AnyDesk, TeamViewer, or similar). By allowing remote access, you agree to the following terms:
Remote Access Terms
You are voluntarily granting access to your device
You may end the session at any time
Our technicians will not access personal files without consent
We do not store any login credentials
You are responsible for backing up important data before the session
5. Payment, Billing & Refunds
Billing
Payments may be processed via card, ACH, authorized invoice, or secure checkout.
You agree that:
You are the authorized owner of the payment method
Billing details you provide are accurate
You consent to charges for selected services
Refund Policy
Refunds are offered ONLY when:
A duplicate payment was made
The service was not delivered due to a technical fault from our side
The original issue could not be resolved
Refunds will NOT be issued if:
The user refuses troubleshooting steps
A hardware defect is the cause
Issues arise due to third-party software or malware
The user changes their mind after service delivery
The problem is outside the purchased service scope
6. Software & Licensing
We maintain strict policies regarding software and licensing to ensure compliance and security.
Our Software Policy
We do NOT sell unauthorized software
We do NOT provide cracked or illegal programs
We do NOT activate third-party license keys
We only guide clients to download or purchase official, genuine software from the manufacturer's website
7. Intellectual Property Rights
All content on this website—including guides, layouts, design, text, logos, graphics, and instructions—is the property of EzTech Printer Solutions LLC.
Restrictions
You may NOT reproduce or republish materials
You may NOT sell or redistribute our content
You may NOT misrepresent our brand or services
You may NOT use our logo without written approval
8. Limitation of Liability
EzTech Printer Solutions LLC is not liable for various situations as outlined below. Maximum liability is limited to the amount paid by the user.
Exclusions of Liability
Pre-existing hardware problems
Slowness caused by old or faulty devices
Internet outages or network failures
Loss of data due to hardware defects
Issues caused by unauthorized modifications by the client
Any damage arising from using guides/tutorials incorrectly
9. Third-Party Links
Our website may include external links for driver downloads or references. We are not responsible for the content, security, or policies of third-party websites.
10. Service Termination
We may refuse or discontinue support under certain circumstances to maintain service quality and security.
Termination Conditions
Fraudulent behavior is detected
Abusive language is used toward our staff
The user violates these Terms
Technical or safety limitations prevent service continuation
11. Changes to These Terms
We may update these Terms anytime. By continuing to use the website or calling our support number, you agree to the updated Terms.
12. Contact Information
For questions, complaints, or legal inquiries, please contact us through the following channels:
Contact Details
📞 Toll-Free Support:(844) 491-5152
📧 Email: support@eztechprintersolutions.com
🌐 Website: https://eztechprintersolutions.com
🏢 EzTech Printer Solutions LLC, California, USA
Agreement Acceptance
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.