Refund, Return & Cancellation Policy

Last Updated: January 2025

This Refund, Return & Cancellation Policy applies to all services purchased from EzTech Printer Solutions LLC ("Company", "We", "Us", "Our"). By using our website or contacting our toll-free number (844) 491-5152, you agree to the terms below.

1. Nature of Our Services (No Physical Products)

EzTech Printer Solutions LLC provides remote technical support services including printer/computer/scanner troubleshooting, software guidance, network/Wi-Fi support, and step-by-step assistance.

Remote technical support

Printer/computer/scanner troubleshooting

Software guidance

Network/Wi-Fi support

Step-by-step assistance

We do not sell physical goods. Therefore: No shipping, No physical returns, No product exchanges. This policy applies only to digital services.

2. Eligibility for Refunds

Refunds may be issued only if one of the following conditions is met:

A. Service Not Delivered - If a technician could not connect, call, or start the service due to our technical issue

B. Issue Not Resolved by the Technician - If our technician is unable to fix the original problem described by you and you cooperated fully

C. Duplicate Charges - Accidental double payment for the same service

D. Wrong Amount Charged - Billing error due to a system or processing mistake

If any of the above apply, you may request a refund by contacting us.

3. Non-Refundable Cases

Refunds cannot be issued in the following situations:

You refuse troubleshooting steps

Your device has hardware damage

Issue is caused by malware, third-party software, or pre-existing errors

Problem is outside the scope of the purchased service

You change your mind after service has been delivered

You give false or incomplete information

You deny remote access required for troubleshooting

Your internet or device is unstable and prevents support

Service was already completed successfully

Once a service is successfully delivered, it becomes non-refundable.

4. Cancellation Policy

Before Service Begins - You may cancel a service before the technician starts working. If no work has begun → full refund is possible.

After Work Has Started - Once a technician begins diagnosis, configuration, or remote session: Refund may not be possible unless the issue is still unresolved.

After Service Is Completed - Cancellation is not allowed.

5. Return Policy (For Digital Services)

Because all services are digital, performed live, or delivered remotely:

No physical returns

No product returns

No exchange of service once completed

6. Service Validity

If you purchase:

One-time fix – Valid only for the current issue

Subscription plan – Covered issues only

Annual support – Terms will be defined in the service description

Unused service time or partial use is not refundable.

7. Dispute Resolution

If you are unhappy with your service:

We will attempt to resolve the issue

We may offer free re-troubleshooting or re-diagnosis

Chargebacks filed with your bank without contacting us first may delay or void refund eligibility.

8. How to Request a Refund

To request a refund, please provide:

Full name

Email used during purchase

Receipt or transaction ID

Description of the issue

Date of service

Proof of unresolved issue (if applicable)

Refunds, once approved, will be processed within 5–10 business days.

Send to: support@eztechprintersolutions.com or call (844) 491-5152

Contact Information

Toll-Free Support

(844) 491-5152

support@eztechprintersolutions.com

Website

https://eztechprintersolutions.com

For refund requests, please have your transaction details ready.

Need Immediate Help?

Our support team is available to assist you with any questions about our refund policy.

Call Now Email Support

Policy Highlights

Full refund if service not started

Refund for unresolved issues

No refund after service completion

No physical returns (digital service)

Clear & Fair Refund Policy

We believe in transparent policies and customer satisfaction. Contact us if you have any questions about our refund, return, or cancellation procedures.

Call (844) 491-5152 Email Support